Hearing anything from you

Our office will be closed for the winter holidays from 27th December through 4th January.
During the holidays, the reply to the inquiries might be delayed than usual.
We appreciate your patience and understanding.
If there is a deficiency in the sound source you purchased, you can re-download the sound source you purchased from us free of charge. Please try re-downloading before contacting us, and if the same problem occurs, please contact us.
Please check here for instructions on how to re-download.
Wish you all of the best this holiday season with loving music!
OTOTOY

If you can't find any solutions after a glance of the Q&A page, make an inquiry to OTOTOY office using this page.

We do not operate during (Japanese) holidays.
Please wait until the next business day for any answer to your inquiry.

Before sending an inquiry, please note:

The recordings’ Master Licenses are the property of right holders, OTOTOY does not own any and only acts as a reseller. Thus, we cannot answer any inquiry about broadcasting rights for radio, TV, events and so on.
If you have any questions about the content of the sound source or the mastering version, please contact the label. We also cannot answer questions about the label's contact information.
No refunds or exchanges will be provided for purchases of the same sound source in different formats such as AAC, lossless, or high-resolution. (If you purchased a file in WAV, ALAC, or FLAC, you can re-download it in a different file format for free. Learn more)
If you have some questions about extracting data files on a Windows computer, please read this before.

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◦The recordings’ Master Licenses are the property of right holders, OTOTOY does not own any and only acts as a reseller. Thus, we cannot answer any inquiry about broadcasting rights for radio, TV, events and so on.